Ordering

Payment Methods

Universal Appliance and Kitchen Center accepts multiple forms of payment to fit our customer’s needs. Below are our current methods of payments that we accept:

Credit Cards - Visa, MasterCard, Discover and American Express

PayPal - PayPal allows members to have one Personal account linked to any bank account or credit card for easy payment

Check - We do accept checks! To setup your order for check payment, you may create a shopping cart you wish to purchase, print it and send to the following address along with your check that we can process your order. All orders paid by personal or company check will not be shipped for up to 10 days while your funds are verified with our Bank

Returned checks will be subject to a $25.00 processing charge.

Money Order or Cashiers Check - To setup your order for money order or cashier’s check payment, you may create a shopping cart you wish to purchase, print it and send to the following address along with your money order or cashier’s check and we will process your order

Wire Transfers - We do accept wire transfers for orders over $500. Please contact us by phone and we will assist with processing of your order

Mailing Address:
Universal Appliance and Kitchen Center
14600 Arminta Street
Panorama City, CA 91402


Funds and Purchase Information

The prices for our products are in US Dollars and hence only US currency will be accepted for payment towards products, its shipping, and sales tax.

We electronically verify each transaction with the credit company. Only authorized transactions will be processed. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and verify your identity or cancel that order with full notification.

If you are uncomfortable transmitting sensitive information via Internet, you can place your order by calling us at
(800)387-2011. Orders placed over the phone will be charged at the time of the order and we require copy of the ID and credit card to be faxed to us.

Credit Card Declines

If your credit card is declined during order processing, you will be notified via e-mail and/or by telephone within 48 hours. You will have 7 days in which to contact us with a different credit card number or alternative payment method. If after 7 days we have not received a response, your order will be canceled.

Alternate Billing/Shipping Address

If you have placed an order with a billing address other than what your credit card company has on file for you, your order will be held until we can verify the correct billing address. If you are shipping your order to an address other than your billing address, you must list the shipping address as an alternate address on your credit card. If it is not on file your order will be held. Your order will remain on hold for 7 days, after which if we have not received a response to our requests that the shipping address must be listed as an alternative address with your credit card company, your order will be canceled.

Sale Tax Information

Universal Appliance and Kitchen Center only charges tax on orders shipped within California. Tax is determined by the county to which the item is being shipped.


Order Confirmation

Shortly after placing your order, you will receive an order confirmation e-mail. You will receive a second e-mail when your order has shipped. (You will receive more than one shipment confirmation e-mail if your order is fulfilled in multiple shipments). Please save these e-mail invoices for your records.

Cancellations

Regular orders may be canceled within 48 hours of placing the order if not already shipped. To cancel an order, you will need to contact a Customer Service representative by phone only at 800-387-2011.

Please Note: e-mail cancellations will not be accepted.

If you cancel an order within 48 hours, a refund will be issued less a 5% processing fee of charging and refunding your credit card.

Any order canceled after 48 hours, will be a subject to a 25% restocking fee. If you request cancellation of an order after the order has shipped, you will be responsible for all shipping charges even if you refuse the package and do not sign for the delivery plus 25% restocking fee.

Special order items are non-cancelable.

Price Changes, Typos & Omissions 
 
Our company strives to provide the most complete and accurate information on all products and services. However, we reserve the right and can not be held responsible for the change of price due to the price changes by the manufacturer, and/or typos or omissions.

APPLIANCE PARTS PURCHASE

Sale of appliance parts is FINAL; there are no refunds, returns or exchanges. Appliance parts purchases are 100% non-refundable

 

 


Cooking Events Massive Clearance Sale

Sales (877) 696-2982
Customer Service (800) 387-2011
Internet Customer Service
Monday - Friday
9am - 6pm pst
Order Information
RSS Feeds: Universal Appliance RSS Feeds Current Rebates