Regular Order Returns
Returns or Exchanges can be made within 15 days from the day you receive your merchandise. Returned or Exchanged product may be a subject to a 25% restocking fee. Customer will be responsible for freight charges and other applicable fees.
To receive a refund, please make sure of the following:
- All returned merchandise must be in resalable condition
- All merchandise must be free from scratches and/or defects
- All merchandise cannot have been installed
- You must have the original packaging for the merchandise
- There cannot be any writing or labels on the packaging for the merchandise
- Packages must be sent back via FedEx, UPS or Motor Freight
Prior to returning the merchandise, customers need to e-mail or call us for Return Authorization number. Any return without a Return Authorization number will not be accepted.
All returns with valid RMA must be shipped to the following address:
Universal Appliance and Kitchen Center
14600 Arminta St .
Panorama City, CA 91402
Special Order Returns
Special order items cannot be canceled or returned. If defective, you may only exchange these items for the same product.
Special order merchandise is considered to be the one that has color and trim options other than stainless steel. Most of the hi-end appliances are non-stocking merchandise and have to be built and ordered specially to fulfill your order; therefore it's considered to be special order merchandise. Please call us at (800) 387-2011 if you are uncertain about any part of this return policy or if you have unanswered questions before you place an order.
Please note that special order merchandise usually take longer to receive.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.
We will do our best to process the return quickly. Please allow 15-25 days for processing. Refunds will be credited to the original purchasing credit card account number only. If you paid by check please allow an additional 15 days for delivery of check via USPS.
All merchandise is inspected, checked, and packaged by the manufacturer prior to release to the shipping company. But in spite of our best efforts, shipping damage can and does sometimes occur. Here's what to do before signing for delivery:
All of our shipments are 100% insured. Though your box and packaging may appear intact, it is still possible that your product may be damaged. Check for both internal and external damage before accepting delivery. We highly recommend that you unpack each carton in the delivery person's presence and carefully inspect each item. If you notice damage to the product, refuse the package, note the damage on the bill of lading and have the delivery person sign your copy. Please call our customer service department immediately at 1-800-387-2011. The damaged and refused merchandise will be replaced and all associated shipping charges will be paid by Universal Appliance and Kitchen Center.
Please Note: Before accepting any trucking delivery, please make certain to examine the unit for any signs of damage. Remove the product from its packaging for a complete inspection. Once you have signed for delivery, we will not be able to file a claim with the trucking company.
If damage issues arise after signing for the merchandise, you are responsible for filing all claims with the shipper and Universal Appliance and Kitchen Center will not be liable. Therefore a thorough inspection of all packages is important before signing.
UPS Ground Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your merchandise. If you notice damage to the product, refuse the package and note the damage on the bill of lading. Though your box and packaging may appear intact, it is still possible that your product may be damaged. You do have up to 24 hours to report any concealed damage after signing for the unit. As soon as you notice the damage please call our customer service department at 1-800-387-2011. If damage issues arise after the 24 hour period, you are responsible for filing all claims with the shipper and Universal Appliance and Kitchen Center will not be liable. Therefore a thorough inspection of all packages is important within the 24 hour period.