Shipping Policy

For your convenience, we offer four shipping options: UPS Ground, Los Angeles Area Delivery and Pick-up at the store. Large merchandise will be shipped by Motor Freight carriers. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations.

Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier.

Once an item or an order has been shipped and it needs to be reconsigned a $35 charge will apply.

We do our best to ensure that shipping is correctly calculated before you purchase, however, at times it may not be possible. We reserve the right to notify you after you have purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges you have the right to modify or to cancel your order for a full refund.

When you choose UPS Ground, Los Angeles Area Delivery or Motor Freight as a shipping option, your items will be shipped as requested after they will become available for shipping.

Shipping Area

Currently we ship merchandise within the United States, including Hawaii, Alaska and Canada, and excluding Texas.

If you do not live within the United States or Canada and would like to place an order, you may do so by having your merchandise shipped to a forwarding address within the United States or Canada.

Please note that VIKING, AGA and BlueStar APPLIANCES are only being shipped in Southern California
Thermador Appliances shipped to CA and Northern NV.

Shipping Times & Handling Information

We are able to ship most of the orders within 5-10 business days, depending on availability. Please allow approximately 2-3 weeks to receive your order for major appliances and 3-4 weeks for professional appliances and plumbing products. Your Credit Card will not be charged until we ship your merchandise. Shipping charges aren't included in the price. Universal Appliance and Kitchen Center reserves the right to cancel order(s) at any time.

Shipping Rates

All shipping rates are determined by either the UPS Real-Time Rates or by Large Items Freight Table. Once you begin the check out process your shipping cost will be calculated.

Since your order is going to be shipped based on weight, you must input your zip code before you check out or you may use our Shipping Calculator to determine shipping rate.

Shipping Backorders

Occasionally we must backorder or source inventory from multiple warehouses. This means that different parts of your order can come from various locations around the country. If you order more than one item, we will make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will not incur any additional freight charges. In the unlikely event we are unable to ship your order complete, we reserve the right to ship the stock we have and backorder the items which we were unable to ship. You will be notified via e-mail of the estimated delivery date for your backordered items. You will not be charged any additional freight charges for items that are backordered.

Manufacturer Warranty

All of the products we sell come with their full factory warranty. If you have a warranty inquiry on an item purchased from Universal Appliance and Kitchen Center, please contact manufacturer directly or we can assist in getting you more information as well as reaching the manufacturer directly.

Large Appliances Delivery Terms

The following delivery terms apply for nationwide delivery area, excluding Greater Los Angeles area.
You will receive an e-mail confirmation of your order
A representative from Motor Freight will contact you by phone to arrange delivery
Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery.
From the time you order, you can expect delivery in 1-2 weeks
Please be aware that the delivery is to the curb (Liftgate services are included). We will not uncrate the appliance(s)

Greater Los Angeles Home Delivery, Removal and Installation

You will receive an e-mail confirmation of your order
A representative from Universal Appliance and Kitchens Center will contact you by phone to arrange delivery
Delivery will be arranged within a specific 4 hour time period, so you won't have to spend all day waiting for your delivery • From the time you order, you can expect most delivery within 2-3 weeks
The delivery will be conducted in a professional manner and every precaution will be taken to avoid any damage to your home
To facilitate ease of delivery, please have dimensions of doorways, openings, stairways, etc., ready to provide upon arrangement of delivery
Please be sure the entire pathway to your new appliance's destination is clear
Please make your credit card available at the time of delivery or pick up

Most of our products include the following services when delivery service is purchased:

  • Uncrating your new appliance and removing the packing
  • Delivering your new appliance to its location in your home, and connecting it to existing plumbing and electrical connections
  • Leveling and inspecting your new product for damage
  • Removing your old appliance FROM YOUR PROPERTY and taking it away with us, unless instructed otherwise
  • Built-in and some freestanding appliances require additional installation fee. Click here for more information.
  • All accessories and supplies needed for installation are extra
  • Please be aware that certain installations require further work, often requiring a licensed professional, and are beyond the services provided by Universal Appliance and Kitchen Center

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