Customers Write (13)
Nicholas likes Maida's “very professional help”
I was in the market for three appliances (stackable washer/dryer, refrigerator, dishwasher) and kind of stumbled onto Universal Appliance at Laurel Canyon/Ventura. I was eating at one of the nearby restaurants in the 'mini-mall', saw the store and ventured in. It was very impressive…the showroom space is a lot larger than it first appears. They have a large selection of current model appliances from all of the major manufacturers…mostly medium and high-end brands. I ended up buying a Bosch dishwasher, Jenn Air refrigerator and Maytag stackable washer/dryer.
What initially 'sold' me was the very professional help that I received from Maida, one of the sales associates. I had a few logistic/space problems that she helped me overcome. She would scour the computer for inventory and print up sheets on what I was considering. She would then take me to the exact model (or one similar) on the floor to discuss advantages/drawbacks of each appliance. The prices were totally competitive with what I had seen at the two other major appliance stores I had already shopped.
There was no major wait (maybe a week?) to get the items. The delivery guys showed up on time and installed everything properly. I did have one issue with the dryer not heating and within two days of my call, they sent someone out who was able to troubleshoot the problem and fix it quickly (at no charge).
What I liked about Maida is that she stayed in touch with me all along the way. She'd e-mail me a few days before a delivery just to remind me something was coming. She also took care of the paperwork required to get one of my manufacturers rebate. I made four or five phone calls to her during this process (what type of vent? what's the height? can the delivery guys bring…? etc.) and all calls were promptly returned the same day (except one when she was off and then she called me on her first day back).
I was very happy with the selection, service and consultative help that I received from my sales associate, Maida. Everyone may not have the same great experience that I had, but you should certainly include Universal when looking for appliances.
West Hollywood, CA
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